1.1

Welcome to our terms and conditions. Please read them carefully and consider them before making a purchase, as they establish what you can expect from us and what we expect from you. When we say "us", "we" or "COS", we mean COS through H&M Hennes & Mauritz Pte Ltd.

1.2

These terms and conditions apply when you place an order with us via the website www.cos.com , our mobile application, or via telephone (from now on referred to as the "Online Store").

1.3

By placing your order you agree to be bound by these terms and conditions, or the "Terms" as we will call them from now on. Therefore, please make sure you have read and understood them before ordering. 

1.4

To place an order you must have the right to enter into agreements, meaning that you must be at least 18 years old and not be under guardianship. You must also have a valid email address and a delivery address in any of our shipping markets, excluding mail forwarding companies.  

1.5

You may not place an order for corporate, commercial or self-employed activities. We do not issue commercial VAT invoices for corporate use.

1.6

We have the right to amend these Terms, but the Terms that you approve at the time of your purchase will always apply for that particular purchase. Any changes made will be included in the latest published version of the Terms in the Online Store. Changes to the Terms will be effective from the time you accept the Terms, i.e. in connection with you making a new purchase. This means that we might and probably will change our Terms every now and again, so keep on visiting this page to stay up to date. 

2. Prices and delivery charges  

2.1

The prices displayed in the Online Store include the statutory value added tax, but do not include delivery charge. In the checkout view, the total cost for your purchase including delivery charge will be displayed.

2.2

Please note that prices in the Online Store can differ from prices in our physical stores.

2.3

The cost for each delivery method is clearly indicated during the check-out process. Free delivery for members when you shop for S$150 or more. For orders below S$150, the S$5 delivery fee will be applied. If we are unable to deliver your order in full and have to make more than one delivery, there will not be an additional charge for any subsequent deliveries.

2.4

We may from time to time offer promotions, discount codes, gifts and other offers. Such offers are valid only for the period specified in connection with such offers and on the terms directly associated with them. Offers cannot be combined with other discounts unless expressly stated otherwise in the Online Store. You need to fill in the discount code for the offer before completing the purchase in order to use the offer.

3. Ordering

3.1

This is how you place an order. You collect the items you wish to order in your shopping bag using the "Add to bag" button. In the shopping bag view, you can review your order and remove any item you have changed your mind about before proceeding to the checkout. When you place your order by clicking the "Pay Purchase" button, you are making a binding offer to purchase the items in the shopping bag. Depending on your selected payment method, further steps may be required to finalise your payment.

3.2

On receipt of your order, we will send you an automatic email confirmation that your order has been placed. Please note that a placed order is an offer and does not constitute a binding contract until the order has been approved by us. If we approve your order, we will send you a shipping confirmation email that includes all relevant information about your order and its delivery. The shipping confirmation email is our approval of your order and the conclusion of our contract.

3.3

If for any reason we are unable to fulfill your order, we will let you know at the earliest opportunity. If we have already received payment for such order, we will attempt to refund the applicable amount using the same method used to make the payment. If, for any reason, alternative arrangements are necessary, we will contact you to settle the refund.

3.4

Once your order has been picked and packed there is no possibility to cancel it. However, when you receive your order you have the option to return it in accordance with section 6 (Returns).

4. Payment   

You can pay for your goods in various ways as set out below. Depending on the payment method you choose, additional costs and terms may apply. 

4.1 Credit Card or Debit Card    

You can enter your payment details at the time you place your order using a valid credit or debit card (VISA, Mastercard or American Express). The applicable amount will immediately be reserved on your card but will not be debited until the goods are dispatched. COS reserves the right to check the validity of the credit or debit card, its credit status in relation to the order value and whether the address data of the purchaser is correct. We may refuse orders depending on the result of these checks.

4.2 Digital Payment Methods    

Apple Pay
Google Pay
Alipay
WeChat Pay

4.3 Other

You are obliged to submit a correct e-mail address and to inform COS if your e-mail address changes. Please note that COS reserves the right to send payment requests to your e-mail address.
Please note that we are unable to accept gift cards and merchandise cards as forms of payments in the Online Store.
You will receive your receipt in the shipping confirmation e-mail.  

COS reserves the right to assign or pledge to third parties any claim for payment which have arisen in connection with the purchasing of goods via the Online Store.

5. Delivery

5.1

In the checkout view, before placing your order, you will be informed of the delivery options available to your specified delivery address, including the estimated delivery time following our approval of your order and the cost for each option. You can also find more information here . If we approve your order, you will receive a shipping confirmation email containing all relevant information about your order and chosen delivery option. 

5.2

Even though we do our very best to deliver within the communicated time frame, delivery may sometimes take longer due to unexpected events. If your order does not arrive by the estimated time of delivery, please contact Customer Service by emailing us at: customerservice.sg@cos.com and they will try their best to help you.

5.3

If your order cannot be delivered after several attempts, or if your order remains uncollected at the pick-up point after several reminders have been sent, we have the right to charge you the cost of returning the order to you.

6.  Returns

6.1

You have the right to return any or all items in your order for any reason at all, by notifying us and returning the items within 30 days after your receipt of the order. However, from time to time, we will run Final Sale on selected products which will not be eligible for returns.

6.2

You may schedule your return via accessing our return portal from within your order history page. A S$4 return shipping fee will be applied unless otherwise specified.

6.3

Please include the correct and complete item in the parcel, otherwise we cannot process your return. We want to highlight that you can only return items purchased in the Online Store - you cannot include items purchased in our physical stores in the parcel.

6.4

If you choose to make a return, you can book a pick-up collection via our return portal. We will deduct the cost of return shipping fee (S$4) and refund you the remaining order value. Please note that regardless of a full order return or item return, no original delivery fees will be refunded. It will take approximately 14 business days for processing of your returned parcel.

6.5

The refund will be made to the same payment method you used to place the order. We aim to make the refund as soon as possible and within 30 days of us receiving the items back or you providing evidence of having sent back the items. If you have not received your refund within 14 days after it has been processed, please contact Customer Service by emailing us at: customerservice.sg@cos.com and we will help you.

6.6

We will give you a refund for any returned item, provided that it is returned in the same condition as it was in upon your receipt. If an item in any way has been damaged, soiled, washed, altered or worn (other than to try the item on) and the value of the item has been reduced, we have a right to make a deduction on your refund with an amount corresponding to the diminished value of the item. So, treat your products with care, please.

6.7

The right of withdrawal and return does not apply to products that are sealed and which are unsuitable for return for reasons of health protection or hygiene if the seal has been removed, such as certain underwear, swimwear, piercing jewellery, face masks, beauty products and cosmetics.

7. Third Party Contents and Third Party Websites  

7.1

We may provide content of Third Parties including links to Social Sites, Affiliates, Partners and other Third Party Websites as a service to those interested in this information. COS does not monitor, approve or have any control over any Social Sites or Third Party Content and the inclusion of Third Party Content including the Third Party Websites does not imply any association or relationship between COS and such third party.

7.2

We do not guarantee, endorse or adopt the accuracy or completeness of any Third Party Content or any Third Party Websites. COS is not responsible for updating or reviewing Third Party Content or Third Party Websites. You use Third Party Content and Third Party Websites at your own risk. You acknowledge and agree that COS is not responsible or liable for any content, advertising, products, or other materials on or available from any Third Party Websites or the availability of any content on the linked sites. You further acknowledge and agree that COS shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any Third Party Websites. Third Party Content, including comments from third party users submitted to COS through the Interactive Services, do not necessarily reflect the views of COS.

8. Defects  

8.1

According to applicable consumer protection legislation, all products must be free from defects, meaning that they shall conform with the contract of sale, be fit for purpose, and perform like any other products of the same type. Please submit your complaint to us if this is not the case, we're happy to help.

8.2

We will, depending on the item, relevant defect and your request, offer to repair or replace the item with a new one for any item deemed defective. If this is impossible or would generate disproportionate costs, we will offer you a price reduction or refund depending on your preference.

8.3

If an item you have received is defective and you notice the defect within 30 days after your receipt of the item, you may choose to follow the instructions in section 6 (Returns). Please indicate that the item was defect in the return form or in your communication with Customer Service.

9. Our Liability 

9.1

All reasonable efforts are made to ensure that information in our Online Store is accurate, complete, and current. Despite our best efforts, information may occasionally be inaccurate, incomplete or out of date. We are not bound by any such information if you realised or should have realised that the information was inaccurate, incomplete or out of date.

9.2

We do our best to accurately display and describe the attributes of our products in the Online Store regarding measurements, composition and colours. However, the colour you may see depends on your device. Our measurements are only approximate values to better estimate the model or fit of that specific item. It is not a guarantee of the actual measurements of the item you receive since the final measurements may vary depending on the material used in its production. If you are not satisfied with the item you ordered, you may return the item. Please see section 6 (Returns).

9.3

In case of an event beyond our control occurs, and which we are not able to reasonably overcome or anticipate, we will no longer have an obligation to fulfil our contract with you. Such an event might include government action or omission, new legislation, labour law conflict, war or danger of war, major disturbance of public order, sabotage, extreme weather conditions, fire, explosion, pandemic, epidemic, virus, and natural disasters. If any of these events occur, we are not obliged to compensate you for any damages. Please note that you as a consumer always have the right to cancel your purchase under any such circumstances.

10. Complaints and dispute resolution

10.1

If you have a complaint regarding any of our products or services, please let us know by contacting Customer Service at customerservice.sg@cos.com.

10.2

We adhere to applicable alternative local dispute resolution mechanisms for the settlement of potential customer complaints.

10.3

We adhere to applicable mandatory consumer protection legislation and we have no intention of excluding or restricting such rights you may have through these Terms.

11. Severance  

If any clause in these Terms is found to be unenforceable for any reason, this will not affect the enforceability of any other clause in these Terms.

12. Company Information  

H & M Hennes & Mauritz Pte Ltd
Registered office: 1 Grange Road #08-01/02 Orchard Building Singapore 239693

Singapore VAT no. 201022672K

Contact Details: Customer Service

Email: customerservice.sg@cos.com