FAQ
WIN A WARDROBE
Can l enter if i'm already subscribed?
Thank you for your interest, This giveaway is only open to new subscribers to our COS.comSingapore newsletter from 27 0ctober to 1 December 2025.
When will the winner be announced?
We will notify the winner via email on 2 December 2025.
Can l enter if i'm under 18?
You will need to be above 18 to participate in this giveaway.
Can team members enter?
Unfortunately, you are ineligible if you are employed within H&M group brands. However, friendsare welcome to participate!
How is the prize redeemed?
You will receive a total of $GD $800 via 2 vouchers in your COs.com account. You can use thestored value in the vouchers to offset your purchase from COS.com Singapore. You may only use ivoucher per order, Free shipping will be applicable to your order, lf the value of the youcher is notfully utilised,the remaining value will be forfeited.
Can the vouchers be used on Sale ltems?
No, the vouchers cannot be used on Sale items.
Can the vouchers be used overseas?
No, the vouchers can only be used for purchases on Cos.com Singapore only.
MEMBER'S VOUCHER
How do lreceive a voucherfrom COS?
To enjoy our exclusive voucher offers, you must be subscribed to our newsletterSubscribed members will receive special offers, news, and early access to collections. You cansubscribe via our website or in-store with the assistance of our staff.
Where do l find the vouchers in my account?
You can access your vouchers in the My Vouchers section by clicking here . You must besubscribed to our newsletter in order to receive and use a voucher.
How do l redeem the MEMBER'S 10% OFF voucher in store?
During checkout, please present your retail store voucher to a member of our staff, who will behappy to help verify your voucher, You need to be subscribed to our newsletter to be eligible toredeem the voucher.
How do l apply the MEMBER'S 10% OFF voucher for an online purchase?
Once you are subscribed to our newsletter, the MEMBER'S 10% OFF promotion will beautomatically applied within your basket during your first purchase.
This promotion is only applicable once, during your first order, Please click here to subscribe if youhaven't done so.
Why hasn't the MEMBER'S 10% OFF promotion been applied in my basket?
The MEMBER'S 10% OFF promotion will only be applied for subscribers. Please ensure you havesubscribed to our newsletter, You may do so by clicking here to check the preferences of yoursubscription.
Why can't l apply my MEMBER'S 10% OFF promotion online after closing my first order?
Can l refund my order if l used a voucher?
You may request for a refund according to our returns and refund policy, Unfortunately, vouchersused for the initial purchase cannot be reinstated.
What are the terms & conditions for my vouchers?
online Voucher
. This Online Voucher is valid for a single use on COs.com Singapore only. You need to besubscribed to our newsletter to be eligible to redeem the voucher.
This Online Voucher will be automatically applied to your cart during checkout.
This Online Store Voucher is applicable to regular-priced items only.
COS reserves the right to interpret and amend the terms of this offer as necessary.
Retail store Voucher:
This Retail Store Voucher is valid for 90 days upon receiving the voucher., You need to besubscribed to our newsletter to be eligible to redeem the voucher.
This Retail Store Voucher is valid for use at the following COs Stores in Singapore: COS lONOrchard, COS Marina Bay Sands, COs VivoCity, COS Raffles City, Please present this vouchelto our staff during checkout for verification and redemption.
This Retail Store Voucher is applicable to regular-priced items only.
COS reserves the right to interpret and amend the terms of this offer as necessary.
SHOPPING ONLINE
What locations do you ship to?
We only deliver to Singapore, Enter your preferred delivery address at the checkout, Your parcel isexpected to arrive within 3 working days.
Please note that during high season, your order may take longer to arrive than usual. Conditionsmay apply to certain areas of Singapore. We do not ship to P.O. Boxes.
Can lshop online outside of my location of residence?
lf you would like to order something while you are abroad, change the shipping location to matchyour current location and provide a local delivery address
Please click here to see a list of locations which we currently ship to. We hope to add morelocations very soon, so please sign up to our newsletter here to be the first to hear about futureexpansion.
How will my parcel be delivered, and how long does delivery take?
Your parcel will be delivered using our standard delivery method, ltems ordered in Singapore canonly be delivered to customers with a current address in Singapore.
Your order will arrive within 3 working days after you've received your order confirmation, excludingcustoms processing times. During high season, delivery might take a little longer. Please note thatCOS is not responsible for any additional time incurred while your parcel is held at Customs
How do ltrack the status of my order?
While your order is being packed and processed, you'l see "Pending' in your Order History. Onceyour order has been shipped, we will send a shipping confirmation email to let you know. This willinclude a tracking link for your parcel, so you can follow its progress from us to you.
Can l make any changes to my order now it has been placed?
We start to process your order as soon as you place it so that you receive your items as quickly asoossible, This means that if you change vour mind or realize that you have made a mistake afterplacing your order, it is not possible to amend it.
However, it may be possible to cancel the order before picked and packed, please contact ourcustomerservice team as soon as possible.
What payment options do you offer?
You can choose to pay using Visa, Mastercard, American Express, Apple Pay and Google PayAlipay and Wechat Pay are also accepted.
Where do l add my discount code?
On the Shopping Bag page, you'll see 'Got a promotion code?" under Order Summary. You canenter the code here before proceeding to Checkout. lf the code isn't working, please check it hasbeen spelled correctly and no extra spaces or characters have been added. Please note that wedon't currently accept Gift Cards online.
Do you offer discounts or Black Friday deals?
Yes, we offer discounts during sale periods and one-off promotions, Please sign up to ournewsletter to be the first to know.
What does 'online exclusive' mean?
Some pieces in our collection are only available to purchase online and are not available in anyCOS stores. These selected garments are highlighted with an 'online exclusive' marker on theproduct page. These products can only be purchased using the online checkout process. lf youhave dificulty placing an order for one of these items online, our Customer Service team may beable to assist.
What does "Pre-Order" mean?
These are selected pieces in our collection that you can secure before they are officially available.These items are available for purchase online now, but will take a little longer to reach you. Onceyour order is placed, we will ship it as soon as it becomes available.
What should i do if l encounter a payment issue and did not complete my payment?
You may click here to access your orders within 15 minutes of placing it, Once you are in thePURCHASES page, click on the PAY NOW button beside your order to complete the payment.
RETURNS & REFUNDS
How do l make a return?
We hope you will love everything that you order from us but if something isn't quite right, you have30 days to send it back to us for a small return shipping fee. To view detailed instructions, pleaseclick here . Once your return has been received and processed, you'll be sent a confirmation emailto let you know, Please note that we do not offer an exchange service.
How long does my return and refund take?
Returns may take up to 14 days from the date of pick-up to reach our warehouse and be processedfor a refund.
We aim to make the refund as soon as possible and within 30 days of us receiving the items backor you providing evidence of having sent back the items.
lf it has been more than 14 days since your item was picked up and you've not yet received aconfirmation, please feel free to seek assistance from our customer service here with your prootof return and a list of the items returned.
Canlreturn online purchases in store?
Please note that items bought online currently cannot be refunded or exchanged in any of ourstores.
Can l return my store purchases online?
We also do not accept returns of garments purchased in store through our online returns service.
For updated information on opening times, head to our store locator.
MY ACCOUNT
How do l unlock my account?
lf you are unable to receive a one-time verification code or have been locked out of your account,you can reach out to our customer service team for further assistance here
How do l delete my account?
We will only keep your data as long as you are an active customer. However, if you wish to deleteyour account or revoke consent, you may visit "My Account" page to delete your personal dataunder“Preferences"
QUALITY & SIZE
How do l know which size to order?
You can find our full size guide online here which includes a size conversion chart, measurementsper size and information on how to compare your measurements.
What quality can l expect from coS products?
Quality is very important to us, Offering reinvented classics and wardrobe essentials, we createpieces that are made to last beyond the season, Traditional methods and new technigues mergeto form timeless, understated collections. With the right care, we expect our pieces to remain apart of your wardrobe for years, You can find our full guide to product care here .
How should l care for my garment?
How you should care for your products depends on the material they are made from. We havedetailed guides for different wools and knits, cotton, silk, linen and leather here .
Does COS offer maternity sizes?
While we don't have a specific maternity range, some of our garments are designed with morerelaxed and comfortable fits. You can find more information on the fit of the product in thedescrintion and in our online size guide , We always welcome feedback on our collections. lf youcan't find the size for you, please let our customer service team know.
How do l find out more about the garment l want to buy?
We know how important it is for a garment to fit properly and feel right, so we take time to explain agarment's fit, style and material on each item's page. lf you do have any other questions relating tofit, materials or want specific measurements, please contact Customer Service who will be happyto advise you. lf they don't have the information to hand, they'l be sure to get back to you as soonas possible.
GIFT CARDS
Can l buy a gift card online?
Currently gift cards can only be bought and used in our stores, within the country of purchase. lfyou have any further questions about our gift cards, please contact our team in store who will behappy to advise.
Where can l spend my gift card?
Gift cards can be spent in any COS store within the country of purchase, excluding concessionstores. Gift cards cannot currently be used online. To check the validity or balance of your Giftcard, please contact your local store here .
STORE EXPERIENCE/CONTACT
Where can l visit one of your stores?
Our online store locator lists all our stores globally, along with their opening hours and contactdetails. We hope to see you soon!
Can l contact the store directly about my purchase or experience?
Of course, our stores are always happy to hear from you, so please do get in touch. You can find alcontact details in our Store Locator here .
How do l return an item bought from a COS store?
Returns can be made to any store (excluding concession stores) within the same country ofourchase, You can find the conditions of return on vour purchase receint, or the store team will behappy to advise further, Please note that we cannot accept returns in a different country than theourchase was made.
SUSTAINABILITY
What does sustainability mean to COS?
At COS, sustainability means always having longevity in mind, We achieve this through ourconsidered approach to high quality, durability and functionality, Quality is our essence, from thefibres chosen in our garments to the customer experience and everything in between. Everythingmatters in the way we work, care and create things so each piece wil last beyond the season. Weare working hard to make conscious choices about the materials we use and our productionmethods, and all our suppliers must comply with our code of conduct, For more information on thegroup's policies, please visit the H&M group sustainability page .
Can l recycle my packaging?
Absolutely, in store, we've redesigned our signature COS carrier bags in durable Fsc-certifiedDaper, which can be reused again, and easily recvcled with no separation reauired, We've alsoworked hard to reduce the amount of plastic packaging you receive with your online order. All ourproducts are packaged in either unprinted pouches or boxes made from 100% FsC-certifiedpaper which can be easily recycled, Certain garments do need extra protection and requirepolybags which can't be recycled at the curb but are often accepted at locations that recycleplastic bags, like participating grocery stores. Separate waste collection. Check your localmunicipal guidelines, Head to our packaging page to find out more.
WORK WITH COS
How do l apply for a job with Cos?
We are always happy to hear when someone wants to work for us! You can find and apply for allcurrent vacancies on our careers site , so this is the best place to start, Alternatively, you can keepup to date on our Linkedln profile here
How do lestablish a collaboration with COS as an influencer?
it's always great to hear from people who are inspired by the pieces we create. lf you would likemore information about who we are and what we value please contact our press department Here .